SolWatch Support

We're here to help.

For any questions or issues, email us at support@solailabs.com.au and we'll get back to you as soon as possible.

Frequently Asked Questions

• Why didn't I get a reminder?

  Ensure notifications are enabled for SolWatch in your iPhone's Watch app under Notifications. SolWatch uses time-sensitive notifications — check that Focus modes aren't suppressing them.

• How do follow-up reminders work?

  SolWatch sends 4 notifications per occurrence: at the scheduled time, then at +3, +6, and +9 minutes. Marking a task Done or Skip cancels any pending follow-ups. If you don't act within that window, the occurrence is automatically logged as missed. You can turn follow-ups off entirely in Settings.

• Where is my data stored?

  All data is stored locally on your Apple Watch. There is no cloud sync or backup. If you delete the app, your data is removed.

• How are points calculated?

  You earn points for each task you mark Done. Skipped, missed, or ignored tasks score zero. Points accumulate indefinitely — old log entries are pruned after 30 days but their point values carry forward.